Losses narrow at Irish arm of software company Zendesk

Posted 31st October 2018 - Credit: Charlie Taylor


Zendesk officially moved premises to a six-storey standalone block near the Grand Canal in June.

 Zendesk, a software-as-a-service (SaaS)-based customer service company that last year announced plans to take on an additional 300 people in Ireland, saw turnover jump by a third at its Irish operations in 2017.

Accounts recently lodged with the Companies Registration Office show Zendesk International Limited, which is headquartered in Dublin, show a 32 per cent rise in revenues from €20.5 million to €27.1 million.

The accounts also reveal that losses after taxation fell from €3.03 million to €1.96 million.

The San Francisco-headquartered company, which was founded by Mikkel SvaneMorten Primdahl, and Alexander Aghassipour in Copenhagen, Denmark, in 2007, is listed on the New York Stock Exchange. It now has more than 2,000 employees worldwide, including more than 200 in Ireland.

In July 2017, Zendesk announced the signing of a lease for 55 Charlemont Place, a six-storey standalone block on the edge of the Grand Canal in Dublin and said it intended to take headcount to more than 500 within three to four years.

Helpdesk service

The accounts show the company has agreed a 12-year non-cancellable lease worth €32 million for the 58,000 square foot office, which became its official home in June.

Zendesk’s software allows organisations to provide helpdesk service across multiple channels. The company has more than 125,000 paid customer accounts globally in more than 150 countries and territories. More than 35,000 paid customer accounts are in the Europe, Middle East and Africa region.

The company employed 224 people in Ireland at the end of last year, up from 178 in 2016. Staff costs rose to €20 million from €16.4 million. This includes a share-based payment of €4.4 million.


European-based vendors, in particular, have not been shy about promoting the $800 limit to their U.S. customers.

Chain Reaction, one of the best-known U.K. e-commerce companies, currently is paying the duty on complete bikes it sells to U.S. consumers, but it warns U.S. customers that they are responsible for other products in orders totaling more than $800. On its website, the company also notes that U.S. customers do not have to pay state or local taxes on orders from the company. 

Wiggle, which merged with Chain Reaction in 2016 and continues to operate its own e-commerce site, makes similar promises to its U.S. customers. Wiggle's site notes that "Customs and Border Protection (CBP) declarations are made available to state tax representatives that may claim state taxes from yourself."

According to the U.S. Customs and Border Protection office, some states occasionally review these declarations and send letters to importers and travelers notifying them that they owe state taxes.


Credit: Charlie Taylor


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